Frequently asked questions

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General Platform Questions

Blobfish AI is a voice AI tool that helps call center agents practice and improve through realistic phone call simulations.
Blobfish AI puts your team into lifelike phone conversations powered by voice AI. After each call, they get instant, personalized feedback to help them improve fast.
You can tailor the training scenarios and scoring to fit your company’s needs.
- Inbound and outbound call centers
- Outsourced service providers
- Customer support teams
- QA and training professionals

From tricky angry customers to smooth upsells — we've got it all. Practice handling objections, solving tech issues, offering great support, or making confident cold calls. Whatever your team faces on the phone, we’ve got a scenario for it.
Absolutely. All scenarios and scoring criteria are built to match your real-life calls, goals, and team setup. We don’t do one-size-fits-all — everything is tailored to your company..
Right now, we build every scenario for you — fully tailored to your needs. A self-service option is on the way too, so you’ll have even more flexibility when you need it.
Yes! It’s great for onboarding new hires, training junior agents, and even screening during hiring — no experience needed.

From tricky angry customers to smooth upsells — we've got it all. Practice handling objections, solving tech issues, offering great support, or making confident cold calls. Whatever your team faces on the phone, we’ve got a scenario for it.
Definitely. You can set your own metrics, adjust the scoring weights, and make everything match your QA style — no rigid templates here.
Yes! Managers get a clear view of every agent’s progress — with call logs, transcripts, scores, and smart recommendations all in one place.

Standard setup — including custom scenarios and QA checklists — takes about 1 week.
If you need integrations or other custom features, we’ll agree on a timeline together (usually around 2 weeks or more).
Absolutely! Your team can train from anywhere — all they need is a browser and a mic. No installs, no hassle.
Not yet — for the best experience, stick to a desktop browser (Chrome works best). Mobile support is on our radar!
We recommend using Chrome on desktop for the best experience. Other desktop browsers will work too, but Safari and mobile browsers aren’t supported yet.
Just a stable internet connection, a working mic, mic permissions enabled — and a quiet space so the AI can hear you clearly.
It’s usually a mic permissions issue. If the AI doesn’t talk back, your browser probably can’t hear you.
Check the next question for how to fix this in Chrome.
1. Look at the top left of your browser, next to the URL. Click the little toggle/switch icon (or lock icon, on some devices).
2. In the pop-up, find “Microphone” and set it to Allow.
3. Refresh the page.
4. Try the call again!

- Realistic AI-powered call simulations
- Instant, personalized feedback after each call
- Dashboards for managers to track progress
- Fully custom scenarios and scoring built just for your team
We’re cooking up some great features — like smarter evaluation tools, upgraded dashboards for managers, and full self-service so you can create and manage everything on your own.